Shipping policy

Shipping Policy

Thank you for shopping with Maison Lulu Créations. We are committed to delivering your order with care, speed, and reliability. Please take a moment to review our shipping terms below before placing your order.

Processing Time

Orders are typically prepared within 3–6 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Origin

To ensure quality and efficiency, all products are crafted and shipped directly from our global partner ateliers. This approach allows us to offer authentic craftsmanship and maintain consistent standards across all collections.

Shipping Methods & Estimated Delivery Times

  • Standard Shipping (Domestic France): 5–10 business days
  • International Shipping: 7–20 business days depending on destination

Please note that delivery times are estimates and may vary due to customs processing, courier delays, or local holidays.

Shipping Rates

Shipping fees are calculated at checkout based on the destination and the total weight of your order. Free shipping may be offered during promotions or for qualifying orders.

Customs & Import Duties

For international deliveries, customs duties or import taxes may apply depending on your country’s regulations. These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Tracking Information

Once your order is shipped, you will receive an email confirmation with a tracking number. Please allow 24–48 hours for tracking information to update.

Incorrect or Incomplete Address

Please verify your shipping address carefully before placing your order. We cannot be held responsible for delivery delays or failures due to incorrect or incomplete information.

Shipping Delays

Maison Lulu is not liable for delays caused by courier services, customs inspections, adverse weather, or any other external circumstances beyond our control.

Questions?

If you need assistance or have any questions regarding your shipment, feel free to contact us at support@maisonlulucreations.com.